Patient Concierge & Mobility Ambassador

Mobile; Irvine (CA); On-site; USD 32,000 - 40,000; Full time

Job summary

City of Hope in Irvine, CA is seeking a Lobby Ambassador to greet patients and guests, assist with wayfinding, and provide transport from parking areas to hospital or outpatient destinations using electric carts or wheelchairs. The Lobby Ambassador serves as a liaison between the external environment, valet parking, and the patient registration area, delivering service with discretion and friendliness.

The role emphasizes safety, confidentiality, and teamwork, with duties including safety

Qualifications

• Two years of customer service experience, including face-to-face interaction.
• Current CA Driver's License.
• CPR/BLS certification.

Responsibilities

• Meet, greet, and assist patients and guests with directions and transport.
• Provide concierge assistance for local information and internet access.
• Maintain patient confidentiality at all times.
• Coordinate patient needs with other departments.
• Follow safety, security, and emergency procedures.

Skills

Customer service experience

Face-to-face service

Education

High school diploma or equivalent

Job description

City of Hope in Irvine, CA is seeking a Lobby Ambassador to greet patients and guests, assist with wayfinding, and provide transport from parking areas to hospital or outpatient destinations using electric carts or wheelchairs. The Lobby Ambassador serves as a liaison between the external environment, valet parking, and the patient registration area, delivering service with discretion and friendliness.

The role emphasizes safety, confidentiality, and teamwork, with duties including safety