Patient Liaison Special Services

Mobile; Irvine (CA); Sur place; USD 85 000 - 132 000; Plein temps

Résumé du poste

City of Hope in Irvine, CA is seeking a Patient Liaison, Special Services to advocate for VIP patients and families, coordinate personalized care, and navigate complex service needs from initial contact through follow-up.

In this role you will welcome patients, coordinate schedules, and collaborate with clinicians to ensure a seamless, compassionate experience, including evenings and weekends as required.

Qualifications

• Bachelor's degree or three additional years of relevant experience.
• Three or more years of experience in a hospital or healthcare, development, concierge, patient special services, or similar environment.
• Demonstrated ability to collaborate with medical personnel and working knowledge of healthcare practices and care delivery.
• Excellent communication, organization, relationship-building, diplomacy, judgment, and decision‑making skills.

Responsabilités

• Serve as the primary contact and advocate for special guests, VIP patients, and their families.
• Welcome and escort patients and families while providing responsive support before, during, and between appointments and inpatient visits.
• Coordinate schedules, prepare patients for appointments, communicate with clinic teams, and monitor the patient census to ensure no one is overlooked.
• Partner with physicians and other medical professionals to coordinate care and connect patients with appropriate services and resources.
• Help patients and families navigate visits, special accommodations, and complex requests while maintaining confidentiality and professionalism.
• Collaborate with Quality and Risk Management on service recovery, system improvements, and care coordination initiatives.
• Develop and manage structured referral, tracking, and reporting processes that support an exceptional patient experience.
• Gather and share timely feedback regarding patient and family experiences and identify opportunities to enhance service.
• Participate in performance improvement activities, committees, and meetings that strengthen care delivery.
• Manage multiple priorities, allocate resources, and delegate responsibilities effectively in a high-touch environment.

Connaissances

Communication

Organization

Relationship-building

Diplomacy

Judgment

Decision-making

Project management

Delegation

Microsoft Office Suite

Formation

Bachelor's degree

Three+ years relevant experience

Outils

Microsoft Office

Description du poste

Patient Liaison Special Services - (10036663)

Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Patient Liaison, Special Services serves as a trusted advocate and central point of contact for high-profile and special-interest patients and their families. In this highly visible role, you will coordinate personalized care, help patients navigate services, and partner across departments to create a seamless, compassionate, and exceptional experience from initial consultation through follow-up.

This is an outstanding opportunity for a poised, resourceful healthcare professional who thrives in a fast-paced environment and can respond calmly to complex or sensitive needs. Your relationship-building skills, sound judgment, and commitment to service excellence will help patients and families feel supported and confident throughout their care journey.

As a successful candidate, you will:

• Serve as the primary contact and advocate for special guests, VIP patients, and their families.
• Welcome and escort patients and families while providing responsive support before, during, and between appointments and inpatient visits.
• Coordinate schedules, prepare patients for appointments, communicate with clinic teams, and monitor the patient census to ensure no one is overlooked.
• Partner with physicians and other medical professionals to coordinate care and connect patients with appropriate services and resources.
• Help patients and families navigate visits, special accommodations, and complex requests while maintaining confidentiality and professionalism.
• Collaborate with Quality and Risk Management on service recovery, system improvements, and care coordination initiatives.
• Develop and manage structured referral, tracking, and reporting processes that support an exceptional patient experience.
• Gather and share timely feedback regarding patient and family experiences and identify opportunities to enhance service.
• Participate in performance improvement activities, committees, and meetings that strengthen care delivery.
• Manage multiple priorities, allocate resources, and delegate responsibilities effectively in a high-touch environment.

Qualifications

Your qualifications should include:

• Bachelor's degree or three additional years of relevant experience
• Three or more years of experience in a hospital or healthcare, development, concierge, patient special services, or similar environment.
• Demonstrated ability to collaborate with medical personnel and working knowledge of healthcare practices and care delivery.
• Excellent communication, organization, relationship-building, diplomacy, judgment, and decision‑making skills.
• Ability to manage multiple priorities, work independently with minimal supervision, and remain composed when responding to last‑minute requests.
• Project management and delegation skills, along with proficiency in Microsoft Office Suite.
• Availability to work evenings and weekends as required
• Experience supporting high‑profile populations is preferred.

Additional Information:

Job Status: Full time, exempt

Salary range $84,900 - $131,600

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Primary Location

: United States-California-Irvine

Job

: Patient Services
Work Force Type: Onsite

Shift

: Days

Job Posting

: Nov 5, 2026

Minimum Hourly Rate ($)

: 40.820700

Maximum Hourly Rate ($)

: 63.272000