VIP Patient Care Concierge - Special Services

City of Hope; Irvine (CA); Presencial; USD 85.000 - 132.000; Jornada completa

Descripción de la vacante

City of Hope seeks a Patient Liaison, Special Services to advocate for VIP patients and families, coordinating care from consultations through follow-up with empathy and discretion.

You will welcome and escort patients, coordinate schedules, work with clinic teams, manage referrals, and help navigate services while preserving confidentiality in a fast-paced hospital setting. The role requires strong communication, organization, and the ability to handle last-minute requests with poise.

Formación

• Bachelor's degree or three additional years of relevant experience.
• Three or more years of experience in a hospital or healthcare, development, concierge, patient special services, or similar environment.
• Demonstrated ability to collaborate with medical personnel and working knowledge of healthcare practices and care delivery.
• Excellent communication, organization, relationship-building, diplomacy, judgment, and decision-making skills.
• Ability to manage multiple priorities, work independently with minimal supervision, and remain composed when responding to last-minute requests.
• Project management and delegation skills, along with proficiency in Microsoft Office Suite.
• Availability to work evenings and weekends as required
• Experience supporting high-profile populations is preferred.

Responsabilidades

• Serve as the primary contact and advocate for special guests, VIP patients, and their families.
• Welcome and escort patients and families while providing responsive support before, during, and between appointments and inpatient visits.
• Coordinate schedules, prepare patients for appointments, communicate with clinic teams, and monitor the patient census to ensure no one is overlooked.
• Partner with physicians and other medical professionals to coordinate care and connect patients with appropriate services and resources.
• Help patients and families navigate visits, special accommodations, and complex requests while maintaining confidentiality and professionalism.
• Collaborate with Quality and Risk Management on service recovery, system improvements, and care coordination initiatives.
• Develop and manage structured referral, tracking, and reporting processes that support an exceptional patient experience.
• Gather and share timely feedback regarding patient and family experiences and identify opportunities to enhance service.
• Participate in performance improvement activities, committees, and meetings that strengthen care delivery.
• Manage multiple priorities, allocate resources, and delegate responsibilities effectively in a high-touch environment.

Conocimientos

Communication

Organization

Relationship-building

Diplomacy

Judgment

Decision-making

Project management

Microsoft Office

Educación

Bachelor's degree or 3 additional years of relevant experience

Herramientas

Microsoft Office

Descripción del empleo

City of Hope seeks a Patient Liaison, Special Services to advocate for VIP patients and families, coordinating care from consultations through follow-up with empathy and discretion.

You will welcome and escort patients, coordinate schedules, work with clinic teams, manage referrals, and help navigate services while preserving confidentiality in a fast-paced hospital setting. The role requires strong communication, organization, and the ability to handle last-minute requests with poise.