VIP Operations & Guest Experience Manager

Magic Mike Live International; New York (NY); In loco; USD 70.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision coverage

Discounted show tickets for friends &?

Descrizione del lavoro

Magic Mike Live New York is seeking a dynamic VIP Manager to lead the team and elevate the guest experience at Times Square. You will oversee Luxe VIP programming, premium packages, and the Meet & Greet experience, ensuring flawless service for distinguished guests.

The role requires hospitality leadership, excellent communication, and discretion. Expect evenings, weekends, and holiday availability, collaborating with senior management to design new VIP offerings.

Competenze

• 2–3 years of progressive experience in hospitality venues such as restaurants, hotels and theaters.
• Proven track record of managing or supervising team members in a fast-paced service environment.
• Exceptional interpersonal and communication skills, with a warm, confident, and professional demeanor.
• Strong organizational skills and ability to manage multiple priorities simultaneously during high-volume shows and events.
• Demonstrated ability to handle difficult guest situations with grace, empathy, and sound judgment.
• Flexibility to work evenings, weekends, and holidays in line with show schedules.
• Preferred: Experience managing VIP programs or premium ticketing operations.
• Familiarity with management and POS systems (TickX, SevenRooms, Square, Spektrix).
• Bilingual candidates are encouraged to apply.

Mansioni

• Lead, supervise, and inspire a dedicated 2-person VIP team.
• Oversee all VIP reservations, packages, and special requests, ensuring seamless execution from booking through post-show follow-up.
• Serve as the primary point of contact for distinguished guests, handling all elevated service touchpoints, complaints, and special accommodations with professionalism and discretion.
• Develop and implement standard operating procedures for VIP service, upselling strategies, and guest recovery protocols.
• Work closely with senior management to develop, execute and manage new VIP packages and programming, including evergreen offerings and special events.
• Monitor the guest experience on the floor during shows, proactively identifying opportunities to exceed expectations and resolve issues in real time.
• Track and analyze VIP revenue, guest satisfaction metrics, and repeat visit rates; present insights and improvement recommendations to senior management.
• Maintain deep knowledge of all VIP offerings, packages, and venue policies to confidently communicate and sell premium experiences.

Conoscenze

Hospitality experience

Team leadership

Customer service

Communication skills

Problem-solving

Strumenti

TickX

SevenRooms

Square

Spektrix

Descrizione del lavoro

Magic Mike Live New York is seeking a dynamic VIP Manager to lead the team and elevate the guest experience at Times Square. You will oversee Luxe VIP programming, premium packages, and the Meet & Greet experience, ensuring flawless service for distinguished guests.

The role requires hospitality leadership, excellent communication, and discretion. Expect evenings, weekends, and holiday availability, collaborating with senior management to design new VIP offerings.