Guest Experience Manager — Live Entertainment Operations

Original X Productions; New York (NY); On-site; USD 63,000 - 67,000; Full time

Benefits offered by this job

Health Benefits including medical, no?

Retirement account

Commuter benefits

Paid vacation and sick leave

Job summary

Original X Productions is seeking a Guest Experience Manager for The FRIENDS Experience in New York. The role will lead a guest-focused team, ensuring a memorable experience while maintaining efficient daily operations and safety standards.

You will act as Manager on Duty, coordinate with different departments, and drive service excellence across all touchpoints for guests and team members.

Qualifications

• 3+ years of leadership experience in hospitality/leisure operations.
• Experience delivering high-quality guest service in fast-paced environments.
• Strong communication skills, written and verbal.
• Ability to lead and motivate a diverse team.
• Able to manage shifts as MOD and handle emergencies calmly.

Responsibilities

• Oversee day-to-day on-site operations including ticketing, guest services, and security.
• Lead and manage the operations team to deliver outstanding guest experiences.
• Interface with department managers to achieve strategic goals.
• Host regular briefings and monitor budgets and process improvements.
• Ensure safety, cleanliness, and efficiency across the guest experience.

Skills

Leadership

Guest experience

Communication

Team collaboration

multitasking

Education

Bachelor’s degree or equivalent experience

Job description

Original X Productions is seeking a Guest Experience Manager for The FRIENDS Experience in New York. The role will lead a guest-focused team, ensuring a memorable experience while maintaining efficient daily operations and safety standards.

You will act as Manager on Duty, coordinate with different departments, and drive service excellence across all touchpoints for guests and team members.