VIP Membership & Hospitality Experience Lead

Nevada PF LLC; Nevada; On-site; USD 70,000 - 100,000; Full time

Job summary

Nevada PF LLC’s Staccato Vegas in Pahrump seeks a Membership & Hospitality Manager to own the member journey from inquiry to renewal and to lead hospitality for members, corporate groups, partners and VIP guests. This role drives membership growth, onboarding, events and on-site guest experience, coordinating with range operations, food service and marketing teams.

Candidates should have proven membership sales experience, hospitality instincts, and proficiency with CRM/booking systems and team

Qualifications

• Proven record of selling memberships, packages or premium experiences against monthly targets.
• Hospitality instincts: warm, polished and calm with high-value guests, executives and corporate clients.
• Strong follow-through with inquiries, events and member issues; keeps dozens moving without slipping.
• Experience with POS, CRM and booking systems (Celerant, FareHarbor, HubSpot, Asana, Microsoft 365).
• Clear, professional written and spoken communication.
• Able to work with front desk, range and retail teams without direct authority over them.

Responsibilities

• Own the membership pipeline from inquiry to signed member and log outreach in the CRM; conduct tours and convert prospects.
• Sell and manage corporate memberships and rosters in the POS; keep contacts and renewal dates updated.
• Onboard new members with welcome calls and enrollment in Staccato Care; book first class or experience.
• Handle aging, past-due accounts, cancellations and renewals; process adjustments accurately.
• Maintain member data in Staccato Hub and the Celerant POS; reconcile counts monthly and report to leadership.
• Plan and host corporate, group and private events; coordinate pricing, headcounts and itineraries.
• Host visits for VIP guests, partners and industry groups including range time, lunches and transportation.
• Build a year-round calendar of member events to drive visits and guest engagement.
• Oversee guest experience on site: waivers, passes, lounge and check-in; resolve issues on the spot.

Skills

Membership sales

Hospitality instincts

Follow-through

CRM/booking systems

Communication

Team collaboration

Education

High school diploma or GED

Bachelor's degree in Hospitality, Business, Marketing or related field

Tools

Celerant

FareHarbor

HubSpot

Asana

Microsoft 365

Job description

Nevada PF LLC’s Staccato Vegas in Pahrump seeks a Membership & Hospitality Manager to own the member journey from inquiry to renewal and to lead hospitality for members, corporate groups, partners and VIP guests. This role drives membership growth, onboarding, events and on-site guest experience, coordinating with range operations, food service and marketing teams.

Candidates should have proven membership sales experience, hospitality instincts, and proficiency with CRM/booking systems and team