Head of Luxury Membership & Guest Experience

Infinite Dream Technology; Texas; On-site; USD 130,000 - 170,000; Full time

Job summary

Staccato Ranch Texas in Florence, TX seeks a Director of Hospitality & Membership to own the member experience from first conversation to long-term relationship. You will grow the membership base, lead the team that welcomes members daily, and ensure every visit meets The Staccato Standard.

This is a hands-on leadership role for someone with premium hospitality background who wants to bring that level of service to the firearms and experiences world.

Qualifications

• 7+ years in luxury hospitality or private clubs.
• Experience leading teams.
• Track record of hitting membership or sales targets.
• Comfort with firearms or willingness to learn.
• Strong relationship skills with high-net-worth individuals.
• CRM familiarity and basic P&L reporting.
• Weekend and event-day work; background check.
• Texas network a plus; degree preferred.

Responsibilities

• Own SRTX membership targets and drive month-over-month growth.
• Lead sales conversations, tours and follow-ups for members.
• Build relationships with Texas corporations and government clients.
• Maintain roster, pipeline and engagement tracking.
• Run 90-day onboarding for new members.
• Plan member events and range experiences with teams.
• Coordinate with SRV team for reciprocal experiences.

Skills

Leadership

Sales targets

CRM proficiency

Hospitality ops

Event planning

Relationship building

Education

Bachelor's degree in hospitality or related field

Tools

CRM software

Job description

Staccato Ranch Texas in Florence, TX seeks a Director of Hospitality & Membership to own the member experience from first conversation to long-term relationship. You will grow the membership base, lead the team that welcomes members daily, and ensure every visit meets The Staccato Standard.

This is a hands-on leadership role for someone with premium hospitality background who wants to bring that level of service to the firearms and experiences world.