Premium Membership & Hospitality Lead

Staccato; Pahrump (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Staccato is seeking a Membership & Hospitality Manager to own the full member journey at Staccato Vegas in Pahrump. Lead hospitality for members, corporate groups, partners and VIP guests across onboarding, renewals and loyalty.

You will manage membership sales pipelines, corporate accounts, and event planning, coordinating with range operations, instructors and food service to deliver a premium experience.

Qualifications

• Proven record of selling memberships, packages or premium experiences against monthly targets.
• Hospitality instincts: warm, polished and calm with high-value guests, executives and corporate clients.
• Strong follow-through; able to keep dozens of inquiries, events and member issues moving without anything slipping.
• Comfortable with a POS, booking and CRM systems (Celerant, FareHarbor, HubSpot or similar), Asana and Microsoft 365; careful and accurate with member and billing data.
• Able to read a membership report, spot trends in cancellations and renewals, and act on them.

Responsibilities

• Membership sales: Own the membership pipeline for Staccato Vegas, from first inquiry to signed member.
• Corporate memberships: Sell and manage Corporate accounts and renewals.
• Onboarding: Complete a New Member Welcome Call and enroll eligible members in Staccato Care.
• Retention, renewals and billing issues: Manage aging reports, past-due accounts, cancellations and renewals.
• Member records and reporting: Maintain data in Staccato Hub and Celerant POS; report metrics weekly.

Skills

Membership sales

Hospitality instincts

Follow-through

CRM experience

Communication

Team collaboration

Firearms knowledge (preferred)

Education

High school diploma or GED

Bachelor's degree in Hospitality, Business, Marketing or related field preferred

Tools

Celerant

FareHarbor

HubSpot

Asana

Microsoft 365

Job description

Staccato is seeking a Membership & Hospitality Manager to own the full member journey at Staccato Vegas in Pahrump. Lead hospitality for members, corporate groups, partners and VIP guests across onboarding, renewals and loyalty.

You will manage membership sales pipelines, corporate accounts, and event planning, coordinating with range operations, instructors and food service to deliver a premium experience.