Member Experience & Hospitality Lead

Infinite Dream Technology; Pahrump (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

Staccato Vegas is hiring a Membership & Hospitality Manager to own the full member journey—from initial inquiry to renewal—across members, corporate groups and VIP guests at the Pahrump ranch. You will lead hospitality for members, corporate groups, partners and VIP guests, coordinating with range operations and the retail team.

The role requires proven membership sales experience, strong hospitality instincts, and the ability to manage multiple programs, events and billing processes in a

Qualifications

• Proven track record in selling memberships or premium experiences.
• Hospitality instincts for high-value guests and executives.
• Strong follow-through to move inquiries, events and issues.
• Proficient with POS, booking and CRM systems (Celerant, FareHarbor, HubSpot).
• Able to read membership reports, spot cancellations trends and act.
• Clear written and verbal communication.
• Works well with front desk, range and retail teams.

Responsibilities

• Own the membership pipeline from inquiry to signed member and renewals.
• Sell and manage Corporate memberships; build rosters in POS and update contacts.
• Complete New Member Welcome Call and enroll members in Staccato Care.
• Handle aging reports, past-due accounts, refunds, and renewals with accuracy.
• Maintain membership data in Staccato Hub and POS; reconcile with Finance monthly.
• Coordinate with Texas team for referrals, pricing and promotions.
• Plan and host corporate outings and private groups; manage bookings in Asana and FareHarbor.
• Host VIP and partner visits, including range time, meals and transport.
• Build a year-round calendar of member events and activities.

Skills

Membership sales

Hospitality

Follow-through

POS systems

CRM systems

Membership reporting

Communication

Team collaboration

Firearms knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

Celerant

FareHarbor

HubSpot

Asana

Microsoft 365

Job description

Staccato Vegas is hiring a Membership & Hospitality Manager to own the full member journey—from initial inquiry to renewal—across members, corporate groups and VIP guests at the Pahrump ranch. You will lead hospitality for members, corporate groups, partners and VIP guests, coordinating with range operations and the retail team.

The role requires proven membership sales experience, strong hospitality instincts, and the ability to manage multiple programs, events and billing processes in a