Director of Member Experience & Growth

Staccato; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

Staccato Ranch Texas seeks a Director of Hospitality & Membership to grow the private club’s member base, lead the guest experience, and uphold The Staccato Standard.

You will manage onboarding, events, partnerships with corporate and government clients, and supervise the hospitality team, balancing luxury service with firearms experiences.

The role requires 7+ years in luxury hospitality, strong sales targets, and weekend/event availability in Central Texas.

Qualifications

• 7+ years in luxury hospitality, private clubs, resorts or high-end membership organizations, with at least 3 years leading teams
• A track record of hitting membership or sales targets and keeping clients for the long term
• Comfort with firearms and the shooting sports, or a genuine willingness to learn
• Strong relationship skills with high-net-worth individuals, corporate buyers and government or agency clients
• Organized with data: comfortable with a CRM, tracking sheets and basic P&L reporting
• Able to work weekends and event days, and to pass a background check
• Bachelor’s degree in hospitality, business or related field preferred

Responsibilities

• Own SRTX's membership targets with a goal of steady month-over-month growth
• Lead sales conversations, tours and follow-up for prospective members across tiers
• Build relationships with Texas-area corporations, law enforcement and agency clients
• Keep the member roster, pipeline and engagement tracking accurate and current
• Run the 90-day onboarding program so new members are welcomed and shooting with confidence
• Plan and run member events, community programming and range experiences
• Coordinate with SRV team for reciprocal member experiences
• Deliver flawless on-property experience for VIC guests and executives
• Hire, train and lead the hospitality and membership team
• Manage daily property flow and budget, staffing and reporting
• Partner with marketing and sales on campaigns and lead follow-up

Skills

Leadership

Sales & Membership Growth

Customer Relationship Management

Team management

Budget reporting

Education

Bachelor's degree in hospitality, business or related field

Tools

CRM software

Job description

Staccato Ranch Texas seeks a Director of Hospitality & Membership to grow the private club’s member base, lead the guest experience, and uphold The Staccato Standard.

You will manage onboarding, events, partnerships with corporate and government clients, and supervise the hospitality team, balancing luxury service with firearms experiences.

The role requires 7+ years in luxury hospitality, strong sales targets, and weekend/event availability in Central Texas.