VIP macOS Deskside Engineer - On-Site at Premier Client

Xperteks; United States; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Job summary

Xperteks in New York, NY is seeking a deskside IT Support Engineer to be 100% on-site at a premier corporate client. You will be the trusted face of IT, delivering high-touch macOS support to executives and staff, while working as an embedded member of our MSP team.

This role emphasizes hands-on hardware and software deployment, Apple ecosystem management, and close collaboration with the client and MSP to ensure secure, reliable endpoint support.

Qualifications

• 3+ years in deskside/desktop engineering, MSP or corporate enterprise.
• Advanced macOS and iOS troubleshooting.
• Experience with Addigy or other MDM for Apple devices.
• MSP tools like Autotask and ITGlue are plus.
• Strong communication and polished professional presence.

Responsibilities

• On-Site Support: Face-to-face deskside technical support for local executives and staff.
• Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
• Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
• MDM Administration: Use Addigy to manage, patch, configure, and secure macOS endpoints.
• Documentation & Tickets: Maintain accurate, up-to-date documentation and track daily tasks.
• Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
• VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
• MSP Liaison: Act as the on-site bridge between client staff and remote MSP service desk.

Skills

macOS/iOS support

On-site support

ACSP Certification

Addigy familiarity

Autotask familiarity

ITGlue familiarity

Customer service

Self-management

Tools

Autotask

ITGlue

Addigy

Job description

Xperteks in New York, NY is seeking a deskside IT Support Engineer to be 100% on-site at a premier corporate client. You will be the trusted face of IT, delivering high-touch macOS support to executives and staff, while working as an embedded member of our MSP team.

This role emphasizes hands-on hardware and software deployment, Apple ecosystem management, and close collaboration with the client and MSP to ensure secure, reliable endpoint support.