VIP Lounge Experience Specialist
MGM Resorts
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Benefits offered by this job
Job summary
MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to set the stage for guest experience with a welcoming smile and tailored service. You will own each guest's experience by listening to their stories and anticipating needs to create WOW moments during their stay.
The role includes managing reservations, VIP check-in/out, handling billing with hosts, cash and card transactions, opening and closing the VIP lounge, and coordinating with front desk to ensure seamless
Qualifications
- Must be a minimum of 21 years of age.
- High School Diploma or GED required.
Responsibilities
- Answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
- Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
- Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
- Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
- Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.
Education
Job description
MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to set the stage for guest experience with a welcoming smile and tailored service. You will own each guest's experience by listening to their stories and anticipating needs to create WOW moments during their stay.
The role includes managing reservations, VIP check-in/out, handling billing with hosts, cash and card transactions, opening and closing the VIP lounge, and coordinating with front desk to ensure seamless
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