VIP Lounge Representative - Luxor

MGM Resorts; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/entertainment

Free meals in employee dining room

Free parking

Health & income protection

Professional development

Job summary

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to set the stage for guest experience with a welcoming smile and tailored service. You will own each guest's experience by listening to their stories and anticipating needs to create WOW moments during their stay.

The role includes managing reservations, VIP check-in/out, handling billing with hosts, cash and card transactions, opening and closing the VIP lounge, and coordinating with front desk to ensure seamless

Qualifications

• Must be a minimum of 21 years of age.
• High School Diploma or GED required.

Responsibilities

• Answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The VIP Lounge Representative will set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE:

$22.50 hourly

THE DAY-TO-DAY:

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

THE IDEAL CANDIDATE:

• High School Diploma or GED required.
• Must be a minimum of 21years of age required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858

Are you ready to JOIN THE SHOW ?