VIP Lounge Concierge & Guest Experience Lead

Live Nation; Los Angeles (CA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking an engaging front-of-house host for the Vinyl Room, delivering warm, professional service to guests and high-profile clients. You will manage reservations, seating and guest flow while guiding guests through amenities and exclusive experiences within VR and Palladium.

In this role, you will upsell premium seating and lounge access, track conversions, and report to the Ops Director.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.

Responsibilities

• Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients.
• Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic.
• Manage guest flow, check-ins, and seating assignments with precision to maintain ambience and service rhythm.
• Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium.
• Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue.
• Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting.
• Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards.
• Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams.
• Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Maintain articulate vocabulary with the ability to adapt and socialize with the current audience.
• Maintain exemplary and professional grooming standards.

Skills

Guest relations

Problem solving

Diplomacy

Verbal skills

Organizational skills

Interpersonal skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is seeking an engaging front-of-house host for the Vinyl Room, delivering warm, professional service to guests and high-profile clients. You will manage reservations, seating and guest flow while guiding guests through amenities and exclusive experiences within VR and Palladium.

In this role, you will upsell premium seating and lounge access, track conversions, and report to the Ops Director.