VIP Lounge Concierge & Guest Experience Lead

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Free meals

Free parking

Development programs

Wellness incentives

Discounts

Job summary

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to welcome guests and curate unforgettable experiences, from assisting with registrations to fulfilling concierge requests. The role emphasizes personalizing service, coordinating with property teams for flawless guest interactions, and maintaining high service standards.

Starting pay is $22.50 per hour, with benefits and growth opportunities in a dynamic hospitality environment.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• At least 1 year of front desk or concierge experience preferred.
• At least 1 year of guest services experience in a resort setting preferred.
• Excellent customer service and communication skills.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Greet VIP guests and assist with reservations and special requests.
• Facilitate efficient VIP check-in/check-out and coordinate with property staff.
• Resolve guest billing issues with hosts; ensure accurate charges and credits.
• Handle cash and credit transactions following cash handling procedures.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to welcome guests and curate unforgettable experiences, from assisting with registrations to fulfilling concierge requests. The role emphasizes personalizing service, coordinating with property teams for flawless guest interactions, and maintaining high service standards.

Starting pay is $22.50 per hour, with benefits and growth opportunities in a dynamic hospitality environment.