VIP IT Support Specialist – Windows/macOS/Linux Expert

DLH; Bethesda (MD); On-site; USD 57,000 - 61,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Medical, Dental, Vision benefits

Job summary

DLH in Bethesda, MD is seeking a Technical IT Support Specialist - Associate to deliver high-quality technical support to end users, including VIP personnel. You will provide hands-on and remote support for desktop and mobile environments, install security software, and assist with IT initiatives and special projects.

The role requires a Bachelor's or Associate's degree with relevant experience; NIH exposure and ServiceNow familiarity are a plus.

Qualifications

• Experience providing IT tech support to end users, including VIPs.
• Strong written and verbal communication abilities.
• Experience with Windows, macOS, and Linux is desirable.
• Familiarity with incident and request management in a ticketing system.

Responsibilities

• Configure and support desktops, laptops, and peripherals.
• Provide VIP and executive-level IT support and remote assistance.
• Manage service requests via a ticketing system and close tickets.

Skills

VIP support

Customer service

End-user support

Communications skills

Education

Bachelor's degree

Associate's degree

HS diploma

Tools

ServiceNow

Microsoft Office

Mobile Device Management

Job description

DLH in Bethesda, MD is seeking a Technical IT Support Specialist - Associate to deliver high-quality technical support to end users, including VIP personnel. You will provide hands-on and remote support for desktop and mobile environments, install security software, and assist with IT initiatives and special projects.

The role requires a Bachelor's or Associate's degree with relevant experience; NIH exposure and ServiceNow familiarity are a plus.