VIP IT Support Specialist: Desktop & Security
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Benefits offered by this job
Job summary
DLH Corporation in Bethesda, MD is seeking an IT Support Specialist to deliver high-quality technical support and customer service to end users, including VIP personnel. You will provide hands-on and remote support for desktop and mobile computing environments, ensuring secure configuration and troubleshooting of IT equipment and software.
The role involves managing service requests via a ticketing system, supporting NIH-provided applications, and collaborating on IT initiatives and special
Qualifications
- Bachelor's degree with 1 year of experience, or an Associate's with 3 years, or HS diploma with 5 years in technical support.
- Experience with Windows, macOS, Linux; Microsoft Office Suite.
- Experience using ServiceNow for incident management, problem management, and request fulfillment.
- Strong customer service and end-user equipment support skills; VIP support preferred.
- Ability to obtain a Public Trust clearance.
Responsibilities
- Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.
- Providing enhanced VIP desktop and user support service.
- Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
- Providing software support for NIH-provided applications.
- Ability to work well under pressure and meet deadlines as needed.
- Ability to lead/track special projects
- Using an IT ticket system, receiving and tracking trouble tickets, updating open tickets appropriately with actions/steps taken; working them to completion and/or re-assigning them to a technical specialist for action, and closing out with the customer and in the ticketing system.
Skills
Education
Tools
Job description
DLH Corporation in Bethesda, MD is seeking an IT Support Specialist to deliver high-quality technical support and customer service to end users, including VIP personnel. You will provide hands-on and remote support for desktop and mobile computing environments, ensuring secure configuration and troubleshooting of IT equipment and software.
The role involves managing service requests via a ticketing system, supporting NIH-provided applications, and collaborating on IT initiatives and special
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