Desktop Support Engineer – Onsite IT & Event Tech

SISL Global; Crystal Springs (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

SISL Global is seeking an IT Support Technician to install, configure, and maintain desktops, laptops, mobile devices, and related software at multiple sites in Mississippi.

You will handle on-site end-user support, manage tickets within SLAs, and coordinate with vendors for hardware provisioning, warranty repairs, and equipment refreshes. The role requires readiness for on-call shifts and collaboration with security/compliance teams.

Qualifications

• Provide hands-on end-user IT support across desktop, mobile and peripherals.
• Manage tickets and communicate progress within SLAs.
• Coordinate with vendors for hardware provisioning and repairs.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals and software.
• Perform break–fix support, desk-side assistance, data migration, and device refreshes.
• Coordinate with external vendors for hardware provisioning, warranty repairs.
• Support security controls, access reviews, and facility inspections.
• Participate in on-call support including after-hours as needed.

Skills

End-user support

Ticket management

On-site IT support

Desktop setup

Vendor coordination

Disaster recovery support

On-call support

Security/compliance awareness

Job description

SISL Global is seeking an IT Support Technician to install, configure, and maintain desktops, laptops, mobile devices, and related software at multiple sites in Mississippi.

You will handle on-site end-user support, manage tickets within SLAs, and coordinate with vendors for hardware provisioning, warranty repairs, and equipment refreshes. The role requires readiness for on-call shifts and collaboration with security/compliance teams.