VIP IT Support Specialist

Chenega Corporation; Arlington (VA); On-site; USD 54,000 - 69,000; Full time

Job summary

Chenega MIOS in Arlington, VA is seeking a VIP Help Desk Analyst to deliver high-quality IT support for VIP personnel. You will troubleshoot Windows 11 systems, M365 applications, and related networking services while following SLAs and security requirements.

Responsibilities include on-site hardware support, asset management, and escalation via Jira Service Management. A DoD IAT II certification and TS clearance eligibility are required, along with thorough background screening.

Qualifications

• Bachelor’s degree or higher; can be substituted for associate’s with 2+ years of relevant experience
• 4+ years of relevant experience
• DoD IAT Level II Certification is required
• Top-Secret Clearance with SCI eligibility is required
• Successfully pass background and drug screening

Responsibilities

• Deliver professional, high-quality services to the customer, supporting new equipment installations and break/fix incidents
• Provide dedicated support to VIP federal personnel, troubleshooting various technologies while adhering to SLAs
• On-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), AV displays, and wireless tech
• Provide IT customer technical support on Windows OS, M365 Suite, and network services
• Schedule and coordinate desk-side support for software installations or hardware/software break/fix activities
• Assist with management of VIP assets, peripherals, and user accounts
• Investigate and resolve connectivity issues related to VIP IT equipment
• Document changes in Jira Service Management ticketing system
• Other duties as assigned

Skills

VIP support

Windows 11

M365 Suite

JIRA/Jira Service Mgmt

Active Directory

Customer communication

Education

Bachelor’s degree or higher

Tools

JIRA Service Management

Job description

Chenega MIOS in Arlington, VA is seeking a VIP Help Desk Analyst to deliver high-quality IT support for VIP personnel. You will troubleshoot Windows 11 systems, M365 applications, and related networking services while following SLAs and security requirements.

Responsibilities include on-site hardware support, asset management, and escalation via Jira Service Management. A DoD IAT II certification and TS clearance eligibility are required, along with thorough background screening.