VIP IT Deployment Technician — Mac/PC Imaging & Support

Texas Health Institute; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Education assistance

Job summary

DLH Corporation is seeking a Hardware Deployment Team Specialist to image, configure, and deploy Mac and PC computers while delivering high-quality end-user support. You will handle VIP and executive-level requests, manage tickets, and ensure secure configuration and imaging across devices.

The role involves hands-on device deployment, OS troubleshooting, and timely service delivery with strong customer service skills. On-site work and security clearances may apply.

Qualifications

• High School diploma with at least one year of experience.
• Experience with Windows 10/11; macOS (14 or higher) is preferred.
• Technical support experience in the Microsoft suite.
• Experience using a ticketing system (ServiceNow preferred).
• Strong customer service and end-user equipment support, preferably VIP support.
• Strong written and oral communications.
• Must be able to obtain a Public Trust clearance.

Responsibilities

• Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices. Responsible for the configuration and setup of all standard/third-party applications.
• Follow relevant procedures to resolve tasks and fulfill requests within SLAs.
• Provide outstanding customer service desk-side and via remote tools such as Bomgar, Teams, and WebEx.
• Ensure equipment is prepared and ready to be deployed to assignees per the Hardware Deployment Team calendar.
• Ensure compliance with security and operational policies, including US Government Baseline.
• Run diagnostic tests to isolate OS issues and recommend solutions for imaging and MS Office.
• Respond to calls, emails, and dispatched requests for technical support.
• Familiarity with macOS and Windows is preferred.
• Perform IT deliveries and pickups using the provided vehicle.
• Track movement of IT assets in the database and time constraints.
• Follow set policies to handle requests.

Skills

Customer service

End-user support

Windows 10/11

VIP support

Ticketing system

Remote tools

Education

High School diploma

Bachelor's degree or higher

Associate degree

Tools

ServiceNow

Job description

DLH Corporation is seeking a Hardware Deployment Team Specialist to image, configure, and deploy Mac and PC computers while delivering high-quality end-user support. You will handle VIP and executive-level requests, manage tickets, and ensure secure configuration and imaging across devices.

The role involves hands-on device deployment, OS troubleshooting, and timely service delivery with strong customer service skills. On-site work and security clearances may apply.