VIP Host (VIP Account Manager)

Avia; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and inclusive team at an innovative gaming company dedicated to creating engaging experiences for players worldwide. As a VIP Host, you will manage relationships with key customers, ensuring their needs are met while fostering loyalty and satisfaction. Your role will involve analyzing user data to develop strategies that enhance retention and engagement within a fast-paced, collaborative environment. This is an exciting opportunity to contribute to a company that values equality and inclusivity, and is committed to advancing the gaming industry. If you are passionate about gaming and customer service, this role is perfect for you.

Benefits

Competitive Compensation

Comprehensive Healthcare Coverage

401(k) Retirement Plan

Paid Time Off and Major Holidays

Qualifications

• Minimum one year experience in outbound customer marketing role.
• Proven ability to build and foster strong connections with users.

Responsibilities

• Manage VIP customer portfolio and ensure positive user experience.
• Analyze data metrics and develop strategies for VIP retention.

Skills

Verbal and written communication skills

Data analysis

Customer relationship management

Outgoing personality

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office Products

CRM Systems

Internal Communication Platforms

Job description

Human Resource Operations @ Avia | HR Management

Job Title: VIP Host

Job Type: Full-time, Remote

About AviaGames

AviaGames aims to bring together gamers from all walks of life via the ultimate social competition gaming platform that not only provides a unique form of entertainment, but also an outlet to decompress and build connections with fellow gamers.

Based in the Bay Area, AviaGames' flagship products include Solitaire Clash, Bingo Tour, and Pocket7Games. These platforms feature more than 10 unique mobile games, allowing players to switch seamlessly among casino, puzzle, action, card, math, and brain games. Currently in a period of hyper-growth, AviaGames has recently expanded to the UK, Germany, and other European countries. Hundreds of millions of tournaments are held every month.

If you have a passion for gaming and want to be part of a fast-moving, collaborative start-up culture, AviaGames is the place for you. As we gear up for the next stage of growth and global expansion, we are looking for talented, driven and motivated individuals to join our fun, inclusive and diverse team.

What You Will Do

• Manage a portfolio of VIP customers by contacting them via phone, text, or email to ensure their needs are met, and consistently deliver a positive user experience
• Analyze and act upon key data metrics, develop and implement strategies for VIP retention, and take proactive measures to retain VIPs displaying indications of potential churn
• Cultivate strong relationships with VIP players to boost retention and revenue growth
• Implement VIP membership program initiatives and benefits to enhance engagement and satisfaction among VIP players
• Achieve daily, weekly, and monthly outbound contact targets and other assigned tasks
• Assess and prioritize outreach and user engagement efforts based on analysis and evaluation
• Document and analyze player feedback and user profiles to propose platform improvements and identify commercial opportunities
• Collaborate across departments to ensure a seamless and enjoyable customer experience

What You Will Bring

• Proven ability to build and foster strong connections and retain users
• Strong verbal and written communication skills with native-level proficiency in English
• Data-oriented mindset, ability to analyze and use data to strategize outbound engagement
• Outgoing personality, self-motivated, with customer-centric mindset and great attention to details
• Minimum one year experience working in an outbound customer marketing role
• Availability to provide 24/7 support including weekends when required
• Proficiency with Microsoft Office Products, CRM Systems, and Internal Communication Platforms
• Previous experience as a VIP Host or Customer Support within the Mobile Gaming industry is a plus
• Bachelor’s Degree is preferred

Benefits We Offer

• Competitive Compensation
• Comprehensive Healthcare Coverage: Medical, Dental, Vision
• 401(k) Retirement Plan
• Paid Time Off and Major Holidays

What is our culture?

Female founded and led, AviaGames is a driven social competition mobile gaming platform company that is committed to equality and inclusivity and playing an active role in advancing the gaming industry. At AviaGames we are committed to fostering a diverse, fair and safe environment for all to express and be themselves within a fun, creative and exciting atmosphere. AviaGames provides a space for individuals to thrive and gain experience and opportunities for career growth. AviaGames encourages its staff to be passionate, open-minded, goal-oriented, efficient, and transparent. Undeniably, our leaders demonstrate those values from the top. We strive to be competitive, curious and put forth our best efforts to continue innovating.