VIP Help Desk Tech (Tier 1) – Onsite DC, TS/SCI

General Dynamics Information Technology; Washington; On-site; USD 48,000 - 65,000; Full time

Job summary

General Dynamics Information Technology is seeking a Mid-Level Help Desk Technician to provide world‑class IT support to a federal client from the Washington, DC area. You will be the initial contact for resolving complex hardware, software, and network issues with a focus on professional, timely, and security‑aware responses.

The role requires Top Secret clearance with SCI eligibility and CompTIA Security+ certification, plus strong experience in Windows/macOS, AD, and Microsoft 365

Qualifications

• 4–5 years of progressive technical support experience or equivalent
• CompTIA Security+ required upon hire
• Active Top Secret clearance with SCI eligibility
• Strong Windows & MacOS troubleshooting, Microsoft 365 administration, AD management
• Ability to pass a basic English language assessment

Responsibilities

• Provide independent Tier 1 technical support to diagnose and resolve hardware, software, and network issues
• De-escalate IT issues with VIP users and executives using white-glove communication
• Author knowledge base articles to reduce recurring incidents
• Manage user environments with Active Directory and support Microsoft 365
• Set up shared drives, map network drives, install software, and resolve profile/registry issues
• Resolve workstation issues to minimize downtime for on-site and remote staff
• Review tickets and ensure clear, professional communication per standards
• Analyze CSAT data to improve service</n>],
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Skills

Customer Service

IT Support

Microsoft Office

Education

High School Diploma/GED

Associate’s Degree in IT

Bachelor’s Degree in IT

Master’s Degree in IT

Tools

Active Directory

Microsoft Office 365

Job description

General Dynamics Information Technology is seeking a Mid-Level Help Desk Technician to provide world‑class IT support to a federal client from the Washington, DC area. You will be the initial contact for resolving complex hardware, software, and network issues with a focus on professional, timely, and security‑aware responses.

The role requires Top Secret clearance with SCI eligibility and CompTIA Security+ certification, plus strong experience in Windows/macOS, AD, and Microsoft 365