White-Glove Tier 1 IT Support Technician

General Dynamics - IT; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Technician to provide Tier 1 IT support at a government client site in Washington, DC. You will handle onsite and remote support with a focus on quick resolution, professional communication, and white-glove service delivery.

The role emphasizes routine troubleshooting, adherence to SLAs, and collaboration within a fast-paced federal environment, with multiple shift options and holidays to cover as needed.

Qualifications

• High School Diploma or GED with 2–3 years of related technical support experience, or IT-related degree with related experience.
• CompTIA Security+ certification required upon hire.
• Active Top Secret with SCI Eligibility required.

Responsibilities

• Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
• Document, track, and manage incidents within a ticketing system with timely updates to users.
• Maintain high level of customer service and professional communication to resolve issues efficiently.

Skills

Verbal communication

Written communication

Collaborative

Adaptable

Education

High School Diploma / GED

Associate’s Degree in IT

Bachelor’s Degree or higher in IT

Tools

Active Directory

Ticketing system

Job description

General Dynamics - IT is seeking a Help Desk Technician to provide Tier 1 IT support at a government client site in Washington, DC. You will handle onsite and remote support with a focus on quick resolution, professional communication, and white-glove service delivery.

The role emphasizes routine troubleshooting, adherence to SLAs, and collaboration within a fast-paced federal environment, with multiple shift options and holidays to cover as needed.