TS/SCI Cleared Help Desk Technician (Polygraph)

General Dynamics Information Technology; Washington; On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid time off

Professional growth opportunities

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician in Washington, DC to provide expert IT support for network, desktop, and systems hardware and software. The role requires a TS/SCI clearance with polygraph and 5+ years of related experience, plus Security+ CE certification.

You will diagnose issues, document resolutions, and coordinate with specialists while delivering reliable service and maintaining records for internal and external customers.

Qualifications

• AA/AS degree with 5+ years of related help desk experience.
• Security+ CE certification is required.
• TS/SCI and CI Polygraph; US Citizenship required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
• Resolve technical problems by telephone or self-service ticket in support of internal and/or external users.
• Diagnose, identify, isolate, and analyze problems using historical data.
• Route calls to product line specialists or system support as needed.
• Maintain records and alert management to recurring issues and patterns.

Skills

Technical support

Troubleshooting

Network

Desktop

Systems hardware

Software

Education

AA/AS degree

Tools

ITIL

HDI-CSR

MS 365

Job description

General Dynamics Information Technology is seeking a Help Desk Technician in Washington, DC to provide expert IT support for network, desktop, and systems hardware and software. The role requires a TS/SCI clearance with polygraph and 5+ years of related experience, plus Security+ CE certification.

You will diagnose issues, document resolutions, and coordinate with specialists while delivering reliable service and maintaining records for internal and external customers.