VIP Guest Services & Reservations Specialist

Golden Nugget Las Vegas; Lake Charles (LA); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Golden Nugget Las Vegas seeks a guest service associate to greet casino guests and coordinate hotel, dining and resort reservations. The role emphasizes professionalism, compliance with Gaming Commission rules, and protecting customer rewards and credit lines.

You will deliver courteous service in a high-volume environment, maintain knowledge of promotions, player tracking, and events, and report concerns to management while supporting a safe, hazard-free workplace.

Qualifikationen

• High school diploma or equivalent required.
• Experience in commission, customer service, telemarketing or retail sales preferred.
• Proven guest service in a high-volume public environment.

Aufgaben

• Exhibit conduct per Gaming Commission Regulations and company policies.
• Deliver courteous, professional guest service at all interactions.
• Greet and interact with casino guests.
• Make reservations for hotel, dining and other resort services.
• Maintain knowledge of player tracking, promotions, events and general property info.
• Protect customer rewards and credit lines.
• Maintain a clean, safe work environment.
• Notify management of concerns and ethics issues.
• Perform other duties as assigned.

Kenntnisse

Outgoing personality

Guest service

Interpersonal skills

Time management

Multitasking

Ausbildung

High school diploma

Tools

MS Word

Outlook

Excel

Jobbeschreibung

Golden Nugget Las Vegas seeks a guest service associate to greet casino guests and coordinate hotel, dining and resort reservations. The role emphasizes professionalism, compliance with Gaming Commission rules, and protecting customer rewards and credit lines.

You will deliver courteous service in a high-volume environment, maintain knowledge of promotions, player tracking, and events, and report concerns to management while supporting a safe, hazard-free workplace.