Spa Concierge & Guest Experience Lead

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Golden Nugget Las Vegas is seeking a friendly Spa and Salon Receptionist to greet guests, schedule appointments, and process bookings with accuracy. You will deliver professional guest service, maintain cleanliness, and uphold PCI-compliant cash handling practices.

You should be fluent in English, with strong communication skills and the ability to multitask in a fast-paced environment. A high school diploma or GED and experience in SpaSoft are preferred, with excellent math and record-keeping

Qualifications

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications; SpaSoft experience preferred.
• High school diploma or GED.
• Six months experience as a Beauty Salon Receptionist or similar position.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide.
• Ability to read and understand all policies and procedures.
• Must communicate effectively in English with guests and management.
• Must complete standard forms and reports.

Responsibilities

• Know, understand, and adhere to spa policies, procedures, and SOPs.
• Provide a positive guest service experience with courtesy, sincerity, and enthusiasm.
• Schedule appointments considering service timing and order of services.
• Be an expert about spa products and services to recommend retail offerings.
• Greet guests enthusiastically on entry and exit of the spa and salon.
• Maintain PCI-compliant cash handling by accurately recording and submitting receipts.

Skills

Analytical skills

Problem solving

Administrative skills

Multi-tasking

Organization

Prioritization

Education

High school diploma or GED

Tools

SpaSoft

Job description

Golden Nugget Las Vegas is seeking a friendly Spa and Salon Receptionist to greet guests, schedule appointments, and process bookings with accuracy. You will deliver professional guest service, maintain cleanliness, and uphold PCI-compliant cash handling practices.

You should be fluent in English, with strong communication skills and the ability to multitask in a fast-paced environment. A high school diploma or GED and experience in SpaSoft are preferred, with excellent math and record-keeping