VIP Guest Relations & Player Development Specialist

Choctaw Casinos & Resorts; Cartwright (OK); On-site; USD 36,000 - 42,000; Full time

Job summary

Choctaw Casinos & Resorts in Oklahoma seeks a VIP Representative to coordinate personalized guest services, including hotel reservations, check-in/out, and concierge requests for high-value guests.

You will work with Casino Hosts and management to ensure seamless guest experiences, enter guest data, and communicate upcoming events and promotions while upholding integrity and courtesy.

Qualifications

• Experience coordinating VIP guest services and accommodations.
• Ability to book and confirm hotel reservations and manage guest requests.
• Strong communication and courteous guest interactions.

Responsibilities

• Provide personalized services to VIP guests and known players.
• Answer inquiries, direct calls, and greet guests to foster positive relationships.
• Assist Casino Hosts with reservations, registration, and concierge requests.
• Enter guest information into the database and communicate events and promotions.
• Ensure guest satisfaction and resolve issues with the utmost courtesy.

Skills

Guest relations

Concierge services

Hotel reservation booking

Phone etiquette

Data entry

Job description

Choctaw Casinos & Resorts in Oklahoma seeks a VIP Representative to coordinate personalized guest services, including hotel reservations, check-in/out, and concierge requests for high-value guests.

You will work with Casino Hosts and management to ensure seamless guest experiences, enter guest data, and communicate upcoming events and promotions while upholding integrity and courtesy.