VIP Representative Player Development Durant Casino

Choctaw Casinos & Resorts; Cartwright (OK); On-site; USD 36,000 - 42,000; Full time

Job summary

Choctaw Casinos & Resorts in Oklahoma seeks a VIP Representative to coordinate personalized guest services, including hotel reservations, check-in/out, and concierge requests for high-value guests.

You will work with Casino Hosts and management to ensure seamless guest experiences, enter guest data, and communicate upcoming events and promotions while upholding integrity and courtesy.

Qualifications

• Experience coordinating VIP guest services and accommodations.
• Ability to book and confirm hotel reservations and manage guest requests.
• Strong communication and courteous guest interactions.

Responsibilities

• Provide personalized services to VIP guests and known players.
• Answer inquiries, direct calls, and greet guests to foster positive relationships.
• Assist Casino Hosts with reservations, registration, and concierge requests.
• Enter guest information into the database and communicate events and promotions.
• Ensure guest satisfaction and resolve issues with the utmost courtesy.

Skills

Guest relations

Concierge services

Hotel reservation booking

Phone etiquette

Data entry

Job description

$17.50 Hours will include evenings, nights, weekends, and holidays.

Job Purpose or Objective(s):

The VIP Representative will coordinate and perform any services related to a VIP Guest, including booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with concierge requests and services, booking internal and external reservations, and handling guest requests with the utmost, and courtesy. Must demonstrate knowledge of casino/hotel facilities and services and provide accurate information. You will report to the VIP Supervisor, Shift Manager, and Player Development Director.

Primary Tasks

• You will provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players.
• Answer customer inquiries with respect and courtesy and directing calls to appropriate casino personnel and departments.
• Answer phones, greets guests to foster positive and lasting relationships.
• You will assist Casino Hosts, and Management with hotel guest reservations and registration, hotel check-out, Concierge services/requests, to support a memorable and positive guest experience.
• Promote the utmost integrity and highest caliber of guest service and respect to all guests and other team members.
• Enter guest information into the database.
• Issue comps to guests following Choctaw Casino policy.
• Inform guests of all current and upcoming special events, promotions, and casino activities.
• Resolve any problem or perceived inconvenience to ensure guest satisfaction.
• Perform other tasks may be assigned

Job Requirements

• Must display and be and enjoy working with guests from all walks of life.
• 1+ years of prior experience with events, giveaways, etc. Past casino experience in a guest-relations position is also considered.

Job Identification: 31106

Job Category: Marketing

Posting Date: 08/27/2026, 2:45 PM

Job Schedule: Full time

On-Site/Remote: On-Site