Casino Server — Upsell & Guest Experience

Bally's Evansville; Evansville (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On‑the‑job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville in Evansville, IN is seeking a hospitality-focused team member to greet guests, deliver items, take orders via POS, upsell, and maintain a clean dining area and service standard.

The role requires knowledge of the menu and promotions, compliance with Indiana Gaming regulations, ability to stand 7+ hours, and availability for varied shifts, including holidays and weekends.

Qualifications

• High School or better.
• Experience in Food and Beverage.
• Must be able to stand for 7+ hours.
• Knowledge of Indiana Gaming and ATC regulations.

Responsibilities

• Greet guests, maintains proper dining experience, delivers items, fulfills guest’s needs, up sells items, offers drinks and desserts, removes courses, refills drinks and replenishes silverware.
• Takes orders and sends them to kitchen staff through the POS system.
• Helps maintain the cleanliness and appearance of the restaurant by completing the mandatory side work designated by manager on duty.
• Accurately collects money for orders served and follows point-of-sale procedures accurately and gives receipt to patron.
• Performs opening/closing duties as designated by the manager on duty.
• May assist with casino restaurant with food prep, food handling, stocking, and cashier duties as needed.
• Must be able to stand and walk for prolong periods of time (7+ hours).
• Knowledgeable of the Indiana Gaming and ATC (state) regulations as well as internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Skills

Time Management

Communication

Customer Service

Customer Focus

Education

High School or better.

Job description

Bally's Evansville in Evansville, IN is seeking a hospitality-focused team member to greet guests, deliver items, take orders via POS, upsell, and maintain a clean dining area and service standard.

The role requires knowledge of the menu and promotions, compliance with Indiana Gaming regulations, ability to stand 7+ hours, and availability for varied shifts, including holidays and weekends.