VIP Guest Loyalty Manager

Aimbridge Hospitality; Cambridge (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality LLC is seeking a Guest Loyalty Manager at the Charles Hotel In Harvard Square, Cambridge, MA, with a salary of $70,000/year. This role involves managing guest loyalty programs, updating guest databases, and ensuring a personalized experience for VIP guests. Candidates should have at least 5 years of experience in hospitality, strong supervisory skills, and proficiency in Windows operating systems. Benefits include medical coverage, short-term disability, and a 401k plan.

Qualifications

• Must have at least 5 years of progressive experience in hospitality.
• Previous supervisory experience required.
• Must be able to evaluate and select among alternative courses of action quickly.

Responsibilities

• Manage guest loyalty programs on-site, ensuring guest satisfaction.
• Update guest information database and train staff.
• Maintain guest preferences and manage VIP amenities.

Skills

Proficient with Windows operating systems

Communication skills

Problem-solving

Ability to multi-task

Time management

Education

2-year college degree and 3 years of related experience

4-year college degree and 1 year of related experience

5 years of progressive experience in a hotel or related field

Job description

Aimbridge Hospitality LLC is seeking a Guest Loyalty Manager at the Charles Hotel In Harvard Square, Cambridge, MA, with a salary of $70,000/year. This role involves managing guest loyalty programs, updating guest databases, and ensuring a personalized experience for VIP guests. Candidates should have at least 5 years of experience in hospitality, strong supervisory skills, and proficiency in Windows operating systems. Benefits include medical coverage, short-term disability, and a 401k plan.