Charles Hotel In Harvard Square - Director Rooms

Aimbridge Hospitality; Cambridge (MA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Charles Hotel in Harvard Square is seeking a Director of Rooms to oversee the entire Rooms Division, including Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet Laundry, and Valet Parking. You will ensure smooth stays, maximize revenue, and uphold the highest service standards in Cambridge.

This full-time leadership role requires a proven track record, exceptional communication skills, and a passion for hospitality.

Qualifications

• High school diploma or equivalent required.
• At least 5 years of experience in a similar position.
• Valid driver's license from the applicable state.
• Able to work effectively under pressure and make quick, solid decisions.
• Strong communicator who listens and conveys ideas clearly.

Responsibilities

• Lead the Rooms Division and oversee Front Office, Concierge, PBX, Housekeeping, and related areas.
• Drive revenue, service standards, and guest satisfaction across all rooms operations.
• Hire, train, and develop a high-performing team aligned with standards.
• Manage budgets, analyze performance, and ensure smooth operations.

Skills

Leadership

Guest experience

Budgeting

Team development

Operations management

Education

High school diploma or equivalent

Job description

Charles Hotel In Harvard Square - Director Rooms

Compensation $110,000.00 - $125,000.00/year

Schedule Full time

Job Type Regular

Description

Join Our Team as a Director of Rooms!

As our Director of Rooms, you’re the mastermind behind smooth stays and unforgettable guest experiences. You’ll lead the charge across the Rooms Division—including Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet Laundry, and Valet Parking—making sure every detail is dialed in. From maximizing revenue to keeping service standards sky-high, you’re the go-to for seamless operations and happy guests. If you’re a natural leader with sharp communication skills, a knack for solving problems, and a passion for hospitality, come join us and help turn great stays into lasting memories.

KEY SKILLS/RESPONSIBILITIES

• Captain of Inspiration: Guide the Rooms Division team with clarity and confidence, creating a culture where excellence and top-tier service are the norm—not the exception.
• Talent Builder Extraordinaire: Hire, train, and develop a high-performing crew. You’re all about setting people up for success and keeping operations smooth, efficient, and aligned with company standards.
• Chief Problem Solver & Connector: Tackle challenges before they become problems and keep communication flowing—whether it’s with guests, team members, or other departments. You’re the glue that keeps everything connected.
• Maestro of Order & Efficiency: Manage budgets, analyze performance, and keep everything—from staffing to systems—running like a well-oiled machine. With your tech savvy and sharp eye for detail, nothing slips through the cracks.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• At least 5 years of experience in a similar position
• Valid driver's license from the applicable state.
• Able to work effectively under pressure, maintaining composure while quickly evaluating situations and determining the best course of action
• A strong communicator who listens actively to understand concerns raised by coworkers and guests, and effectively conveys ideas and solutions

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.