VIP Guest Experience & Wellness Lead

Socket.dev; Paradise Valley (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Sanctuary Camelback Mountain is seeking a Guest Experience Manager to lead the Guest Relations department and oversee VIP experiences across Rooms and Food & Beverage. You will coordinate personalized activities, collaborate with departments, and drive exceptional, wellness-focused guest interactions reflecting Sanctuary's luxury standards.

The role requires strong leadership, 4+ years in guest relations or hospitality management, and a passion for creating family-friendly, engaging experiences

Qualifications

• 4+ years of guest relations or hospitality management experience.
• Experience overseeing recreation and wellness programs.
• Experience in Resort/Hotel Front Office Management or Guest Experience.
• CPR and First Aid certification is a plus.

Responsibilities

• Oversee daily operations of the Guest Relations department, coordination of VIP arrivals/in-house/departures and other guest services, ensuring excellent service standards.
• Manage pre-arrival outreach to enhance the guest experience while on property.
• Serve as a public-facing point of contact for guest requests, complaints, and opportunities, addressing issues to guests' satisfaction.
• Collaborate with other departments to ensure VIP guest requests are anticipated, addressed, and provided for.
• Provide superior service by understanding and anticipating guest requests for services or amenities.
• Coordinate VIP arrivals, departures, and special requests.

Skills

Leadership

Guest relations

VIP management

Communication

Front office

Tools

PMS software

Job description

Sanctuary Camelback Mountain is seeking a Guest Experience Manager to lead the Guest Relations department and oversee VIP experiences across Rooms and Food & Beverage. You will coordinate personalized activities, collaborate with departments, and drive exceptional, wellness-focused guest interactions reflecting Sanctuary's luxury standards.

The role requires strong leadership, 4+ years in guest relations or hospitality management, and a passion for creating family-friendly, engaging experiences