Luxury Guest Experience Designer

Four Seasons; Miami (FL); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Competitive health, dental and vision

Complimentary room nights

Exclusive travel discounts

Vacation, sick and holiday pay

Paid parental leave

401k plan with match

Learning and development opportunities

Job summary

Four Seasons in Miami seeks a Guest Experience Specialist to deliver personalized, memorable experiences for resort guests and residents. You will support guest interactions, address concerns and help maintain high service standards alongside the Front Office team and Hotel Assistant Managers.

Key responsibilities include anticipating guest needs, coordinating personalized amenities, and collaborating with multiple departments to ensure seamless guest satisfaction and loyalty.

Qualifications

• Reading, writing and oral proficiency in English.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities under pressure.
• Knowledge of PMS systems and guest experience tracking tools.
• Experience in Rooms or Food & Beverage operations.

Responsibilities

• Develop and maintain strong relationships with guests to create memorable experiences.
• Collaborate on guest experience strategies and monitor feedback for improvements.
• Assist with daily arrival processes and VIP onboarding in the lobby.
• Coordinate with Front Office, Housekeeping, F&B to ensure seamless service delivery.
• Review guest feedback and escalate issues for swift resolution.

Skills

English proficiency

Communication skills

Problem-solving

PMS systems knowledge

Rooms/F&B operations experience

Tools

PMS systems

Job description

Four Seasons in Miami seeks a Guest Experience Specialist to deliver personalized, memorable experiences for resort guests and residents. You will support guest interactions, address concerns and help maintain high service standards alongside the Front Office team and Hotel Assistant Managers.

Key responsibilities include anticipating guest needs, coordinating personalized amenities, and collaborating with multiple departments to ensure seamless guest satisfaction and loyalty.