VIP Guest Experience Manager

Caesars Entertainment; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Caesars Palace in Las Vegas is seeking a Hotel Guest Services Manager to set the tone for front-of-house experiences. You will lead Front Office/Front Services, champion guest satisfaction, and balance day-to-day operations with long-term goals.

The role requires ownership mindset, top-tier service, and hands-on leadership across a fast-paced, multi-tasking environment. Strong knowledge of rooms division operations, personnel management, and collaboration with multiple departments is essential.

Qualifications

• Bachelor degree in Hotel Management, Business Administration, or related field.
• Minimum 5 years of experience in upscale, lifestyle, or luxury property.
• At least 2 years of direct management experience, recruiting, developing and retaining talent.
• Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.
• Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
• Able to lead and mentor a team; communicate effectively with all business contacts.
• Experience with Opera, Infor and LMS systems.

Responsibilities

• Lead front desk and hotel operations to deliver exceptional guest experiences.
• Collaborate cross-functionally with revenue, marketing, and hotel operations teams.
• Provide frontline sales support; drive upsell revenue daily.
• Monitor inventory and payroll; ensure accurate upsell commissions.
• Develop talent through hiring, training and succession planning.
• Maintain strong presence in lobby and front desk as a leader.
• Inform senior management of situations requiring attention.

Skills

Customer service

Strategic thinking

Analytical skills

Leadership

Team mentoring

Effective communication

Cross-functional collaboration

Education

Bachelor degree in Hotel Management or related field

High school diploma or equivalent

Tools

Opera

Infor

LMS

Job description

Caesars Palace in Las Vegas is seeking a Hotel Guest Services Manager to set the tone for front-of-house experiences. You will lead Front Office/Front Services, champion guest satisfaction, and balance day-to-day operations with long-term goals.

The role requires ownership mindset, top-tier service, and hands-on leadership across a fast-paced, multi-tasking environment. Strong knowledge of rooms division operations, personnel management, and collaboration with multiple departments is essential.