Guest Experience Ambassador – Live Event Welcomes

Seminole Hard Rock; Florida; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Guest Services Associate to welcome guests at events, scan tickets, and escort attendees to their seats. You will address guest inquiries, assist with seating arrangements, and ensure a positive event experience in a busy casino environment.

Applicants should have a High school diploma or GED and 1–2 years of customer service experience. The role may involve standing for long periods and lifting up to 50 pounds as needed.

Qualifications

• High school diploma or GED preferred.
• 1–2 years of customer service experience.
• Ability to greet guests and manage seating.

Responsibilities

• Greet all guests for events.
• Scan tickets and escort guests to seats.
• Report guest-related issues to supervisor.
• Maintain a clean, safe, and healthy work environment.
• Perform other duties as assigned.

Skills

Customer service

Guest greeting

Ticket scanning

Education

High school diploma or GED

Tools

Ticket scanners

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Guest Services Associate to welcome guests at events, scan tickets, and escort attendees to their seats. You will address guest inquiries, assist with seating arrangements, and ensure a positive event experience in a busy casino environment.

Applicants should have a High school diploma or GED and 1–2 years of customer service experience. The role may involve standing for long periods and lifting up to 50 pounds as needed.