Casino Promotions & Guest Experience Lead

Seminole Hard Rock; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Seminole Hard Rock is seeking a Promotions Coordinator to lead hands-on guest experiences at casino events. Ideal for someone who enjoys standing, interacting with guests, and delivering exceptional service during giveaways, tournaments, and exclusive SVIP shopping experiences.

The role centers on in-person event execution, gift distribution, guest check-ins, and keeping areas organized, with light reporting.

Qualifications

• 6 months customer service experience, preferably in casino or hospitality.
• Exceptional guest service skills.
• Good verbal communication skills.
• Good phone etiquette.
• Basic computer skills.
• Must stand/walk for long periods.
• Must follow Gaming Commission Regulations and tribe policies.
• Must be team-oriented and assist guests.
• Ability to read Seminole Tribe policies.
• Must communicate effectively in English.
• Able to complete standard forms and reports.
• Physical demands include standing, walking, lifting up to 40 lbs.

Responsibilities

• Stay hands-on during giveaways by prepping boxes and keeping gift distribution flowing smoothly.
• Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences.
• Provide friendly, professional, and efficient customer service in a face-to-face environment.
• Organize and maintain giveaway areas to keep them clean and guest-ready.
• Assist with keeping the promotions office and storage areas organized.
• Review and provide Promo FYIs to keep team members informed on event details.
• Request and return gifts accurately and on time.
• Communicate important information to guests clearly and accurately.
• Ensure proper tracking and handling of all promotional items.
• Complete shift reports with event details, guest counts, and notes.
• Document giveaway activity, issues, or guest feedback during events.

Skills

Customer service

Guest service

Verbal communication

Phone etiquette

Physical stamina

Team oriented

English fluency

Job description

Seminole Hard Rock is seeking a Promotions Coordinator to lead hands-on guest experiences at casino events. Ideal for someone who enjoys standing, interacting with guests, and delivering exceptional service during giveaways, tournaments, and exclusive SVIP shopping experiences.

The role centers on in-person event execution, gift distribution, guest check-ins, and keeping areas organized, with light reporting.