VIP Guest Experience Coordinator

fourseasons; Lanai City (HI); On-site; USD 4,120,000 - 4,408,000; Full time

Benefits offered by this job

Hourly rate $29.91

Medical, Dental, Vision benefits

Retirement Plan

Wellness Credit

Paid Time Off & Holiday Pay

Inclusive engagement events

Complimentary stays and discounts

Complimentary Employee Meals

Dry Cleaning for uniforms

Housing on-island

Airfare to Oahu

Training & development

Positive culture

Job summary

Four Seasons Lanai seeks a Guest Experience Coordinator who delivers exceptional luxury guest experiences. You will coordinate personalized itineraries, manage guest preferences, and work with resort teams to ensure seamless service for VIP, Elite and Specialty Suite guests.

US work authorization is required. The role involves extended hours, attention to detail, discretion, and the ability to manage multiple priorities. On-site position with opportunities for growth in a premier luxury brand.

Qualifications

• Requires working knowledge of the Front Desk, Housekeeping, and Concierge.
• Hospitality industry experience preferred.

Responsibilities

• Coordinate and oversee personalized experiences for VIP, Elite, and designated guests by managing pre-arrival planning, in-house experiences, departures, guest preferences, itineraries, special requests, and recognition opportunities to ensure seamless and memorable stays
• Partner with Lanaʻi Ambassadors and resort departments to coordinate guest communications, arrival amenities, welcome gifts, special celebrations, VIP arrangements, and service delivery, ensuring all details are executed accurately and on schedule
• Monitor upcoming arrivals, in-house VIP guests, and departures, proactively identifying guest needs, supporting service recovery efforts, and maintaining accurate guest profiles, preferences, and stay history within resort systems
• Maintain the inventory, organization, quality, and presentation of VIP amenities, guest gifts, printed materials, and Guest Experience supplies to uphold luxury service standards
• Prepare guest itineraries, departmental reports, communications, and operational documentation while supporting daily Guest Experience operations, special projects, personalization initiatives, and process improvements
• And More!

Skills

Front Desk knowledge

Housekeeping knowledge

Concierge knowledge

Job description

Four Seasons Lanai seeks a Guest Experience Coordinator who delivers exceptional luxury guest experiences. You will coordinate personalized itineraries, manage guest preferences, and work with resort teams to ensure seamless service for VIP, Elite and Specialty Suite guests.

US work authorization is required. The role involves extended hours, attention to detail, discretion, and the ability to manage multiple priorities. On-site position with opportunities for growth in a premier luxury brand.