Lux Resort Concierge & Guest Experience Host

Four Seasons Hotels and Resorts; United States; On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Employee meals

Dry cleaning for uniforms

Development programs

Inclusive culture

Job summary

Four Seasons Resorts Lana’i is seeking a Retreat Host to deliver a personalized guest journey. This on-site role blends Front Desk and Concierge duties, welcoming guests and coordinating arrivals and departures to reflect Four Seasons luxury standards.

The position requires legal work authorization in the United States, the ability to stand for long periods, and a proactive hospitality mindset to arrange dining, spa, island activities and special celebrations.

Qualifications

• Must have legal work authorization in United States.
• Ability to stand for extended periods and lift up to 50 lbs.
• Strong guest-service orientation with warmth, efficiency and attention to detail.

Responsibilities

• Welcome guests and manage full arrival and departure experience with a warm, personalized impression.
• Conduct professional check-ins/check-outs and coordinate luggage delivery with Guest Services.
• Provide overview of resort amenities and services; issue room keys and coordinate services.
• Review folios at departure, post-final charges, and process payments per procedures.
• Serve as primary contact during guest stay; build genuine relationships and anticipate needs.
• Coordinate guest requests including dining, activities, spa, transportation, and celebrations.
• Offer recommendations for resort offerings and island experiences with clear inter-department communication.
• Deliver personalized service by recognizing guest preferences and repeat history.
• Manage cashier bank, process payments, and reconcile transactions each shift.
• Support revenue generation with appropriate room upgrades and enhanced experiences.

Job description

Four Seasons Resorts Lana’i is seeking a Retreat Host to deliver a personalized guest journey. This on-site role blends Front Desk and Concierge duties, welcoming guests and coordinating arrivals and departures to reflect Four Seasons luxury standards.

The position requires legal work authorization in the United States, the ability to stand for long periods, and a proactive hospitality mindset to arrange dining, spa, island activities and special celebrations.