VIP Guest Experience Concierge

Noelle; Nashville (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Maternity/Paternity leave

Pet Insurance

401k

Dependent Care

Student Loan Repayment

PTO exchange

Job summary

Noelle in Nashville seeks a Guest Experience Coordinator to craft thoughtful, personalized experiences across the guest journey. You’ll be the welcoming presence and behind-the-scenes curator, coordinating details that reflect the hotel’s warmth, character, and spirit.

The role focuses on VIPs, special occasions, and memorable stays, partnering with hotel teams to create seamless, genuine moments. Ideal candidates bring experience in luxury hospitality, superb communication, and a proactive,

Qualifications

• Previous experience in a luxury, lifestyle, or full-service hotel environment highly preferred.
• Strong verbal and written communication skills with the ability to communicate clearly, professionally, and confidently.
• Detail-oriented and highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Resourceful problem-solver with a positive, solutions-oriented approach.
• Strong sense of discretion and professionalism when assisting VIPs and handling sensitive guest information.
• Warm, approachable and service-minded demeanor in guest interactions.

Responsibilities

• Create a warm, personalized arrival and departure experience while supporting Front Desk operations and guest needs.
• Anticipate guest needs and create thoughtful, unexpected moments throughout the journey.
• Review daily arrivals, VIP reports, special occasions, and guest preferences to ensure key details are executed.
• Coordinate customized amenities, welcome experiences, and touches for VIPs, celebrations, and key guests.
• Curate personalized recommendations based on guest interests and reason for travel.
• Follow through on guest requests from start to finish with clear communication and flawless execution.

Skills

Luxury hotel experience

Warm & polished demeanor

Verbal & written communication

Detail-oriented & organized

Resourceful problem-solver

Discretion with VIP guests

Job description

Noelle in Nashville seeks a Guest Experience Coordinator to craft thoughtful, personalized experiences across the guest journey. You’ll be the welcoming presence and behind-the-scenes curator, coordinating details that reflect the hotel’s warmth, character, and spirit.

The role focuses on VIPs, special occasions, and memorable stays, partnering with hotel teams to create seamless, genuine moments. Ideal candidates bring experience in luxury hospitality, superb communication, and a proactive,