Guest Experience Coordinator

The Menger Hotel; Nashville (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

accommodating PTO/PTO exchange

medical/dental/vision benefits

maternity/paternity leave

pet insurance

company-matched dependent care & 401k

student loan repayment program and a…

Job summary

The Guest Experience Coordinator at Makeready Nashville serves as a welcoming presence and behind-the-scenes experience curator, ensuring thoughtful, personalized moments throughout every stage of the guest journey.

With VIPs and special occasions in mind, this role coordinates seamless experiences that reflect the hotel’s warmth and character while partnering across departments to deliver memorable stays.

Qualifications

• Previous experience in a luxury, lifestyle, or full-service hotel environment highly preferred.
• Naturally warm, polished, approachable, and service-minded.
• Strong verbal and written communication skills with the ability to communicate clearly, professionally, and confidently.

Responsibilities

• Create a warm, personalized arrival and departure experience while supporting seamless Front Desk operations, including guest communication, room assignments, billing inquiries, and other needs throughout the stay.
• Anticipate guest needs and look for opportunities to create thoughtful, unexpected moments throughout the guest journey.
• Review daily arrivals, VIP reports, special occasions, and guest preferences to ensure important details are identified and thoughtfully executed.
• Coordinate customized amenities, welcome experiences, and special touches for VIPs, celebrations, and other key guests.
• Curate personalized recommendations based on each guest’s interests, preferences, and reason for travel.
• Follow through on guest requests from beginning to completion, ensuring details are communicated and executed seamlessly.
• Strong sense of discretion and professionalism when assisting VIPs and handling sensitive guest information.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Experience Coordinator

Full Time Noelle, Nashville, TN, US

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

The Guest Experience Coordinator plays an essential role in creating thoughtful, personalized experiences throughout every stage of the guest journey.

Serving as both a welcoming presence and a behind-the-scenes experience curator, this role anticipates guest needs, coordinates meaningful details, and ensures each interaction reflects the warmth, character, and spirit of the hotel. With a particular focus on VIPs, special occasions, and personalized stays, the Guest Experience Coordinator partners across the hotel to create seamless moments that feel effortless, genuine, and memorable.

Requested Tasks

• Create a warm, personalized arrival and departure experience while supporting seamless Front Desk operations, including guest communication, room assignments, billing inquiries, and other needs throughout the stay
• Anticipate guest needs and look for opportunities to create thoughtful, unexpected moments throughout the guest journey
• Review daily arrivals, VIP reports, special occasions, and guest preferences to ensure important details are identified and thoughtfully executed
• Coordinate customized amenities, welcome experiences, and special touches for VIPs, celebrations, and other key guests
• Curate personalized recommendations based on each guest’s interests, preferences, and reason for travel
• Follow through on guest requests from beginning to completion, ensuring details are communicated and executed seamlessly
• Previous experience in a luxury, lifestyle, or full-service hotel environment highly preferred
• Naturally warm, polished, approachable, and service-minded
• Strong verbal and written communication skills with the ability to communicate clearly, professionally, and confidently
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
• Resourceful problem-solver with a positive, solutions-oriented approach
• Strong sense of discretion and professionalism when assisting VIPs and handling sensitive guest information

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• maternity/paternity leave
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program and a wide range of additional ancillary benefits.

The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.