VIP Guest Experience Concierge

The Menger Hotel; Nashville (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

accommodating PTO/PTO exchange

medical/dental/vision benefits

maternity/paternity leave

pet insurance

company-matched dependent care & 401k

student loan repayment program and a…

Job summary

The Guest Experience Coordinator at Makeready Nashville serves as a welcoming presence and behind-the-scenes experience curator, ensuring thoughtful, personalized moments throughout every stage of the guest journey.

With VIPs and special occasions in mind, this role coordinates seamless experiences that reflect the hotel’s warmth and character while partnering across departments to deliver memorable stays.

Qualifications

• Previous experience in a luxury, lifestyle, or full-service hotel environment highly preferred.
• Naturally warm, polished, approachable, and service-minded.
• Strong verbal and written communication skills with the ability to communicate clearly, professionally, and confidently.

Responsibilities

• Create a warm, personalized arrival and departure experience while supporting seamless Front Desk operations, including guest communication, room assignments, billing inquiries, and other needs throughout the stay.
• Anticipate guest needs and look for opportunities to create thoughtful, unexpected moments throughout the guest journey.
• Review daily arrivals, VIP reports, special occasions, and guest preferences to ensure important details are identified and thoughtfully executed.
• Coordinate customized amenities, welcome experiences, and special touches for VIPs, celebrations, and other key guests.
• Curate personalized recommendations based on each guest’s interests, preferences, and reason for travel.
• Follow through on guest requests from beginning to completion, ensuring details are communicated and executed seamlessly.
• Strong sense of discretion and professionalism when assisting VIPs and handling sensitive guest information.

Job description

The Guest Experience Coordinator at Makeready Nashville serves as a welcoming presence and behind-the-scenes experience curator, ensuring thoughtful, personalized moments throughout every stage of the guest journey.

With VIPs and special occasions in mind, this role coordinates seamless experiences that reflect the hotel’s warmth and character while partnering across departments to deliver memorable stays.