VIP Guest Experience Concierge

Rio Hotel & Casino Las Vegas; Las Vegas (NV); On-site; USD 22,000 - 33,000; Full time

Job summary

Rio Las Vegas is seeking a VIP Guest Services Representative to provide exceptional personalized service to casino guests from arrival to departure. You will know hotel facilities, events, and local attractions, and engage guests in a professional, friendly manner while maintaining confidentiality.

Responsibilities include greeting guests, handling check-ins, coordinating reservations, arranging transportation, and assisting with concierge services.

Qualifications

• Must be 21 years of age or older.
• High school graduate or equivalent is required.
• Strong interpersonal and communication skills.
• Proficient in a second language would be beneficial.
• Self-starter with strong problem-solving ability.
• 6 months experience in basic computer knowledge;
• Excellent oral and written communication in English.

Responsibilities

• Check-in Rio Rewards guests demonstrating VIP Service Standards and Assessment form requirements.
• Greet high level guests as they enter in Registration, offer refreshments, engage in non-business related questions and expedite guest service processes.
• Distribute mail and information noted in the system as directed by the Management.
• Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.
• Answer phones and assist with guest questions.
• Provide concierge services for guests as requested and keep accurate logs of same.
• Reservations may include but are not limited to: spa appointments, shows, dinner, etc.
• Arrange transportation and maintain appropriate log.
• Prepare VIP arrival list and block rooms as they become available.
• Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.
• Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
• Maintain cleanliness of Registration area and report maintenance issues as they arise.
• Assist with special projects when time permits. All other job duties as assigned.

Skills

Interpersonal skills

Communication

Multilingual (nice)

Problem solving

Basic computer knowledge

Education

High school diploma

Tools

None

Job description

Rio Las Vegas is seeking a VIP Guest Services Representative to provide exceptional personalized service to casino guests from arrival to departure. You will know hotel facilities, events, and local attractions, and engage guests in a professional, friendly manner while maintaining confidentiality.

Responsibilities include greeting guests, handling check-ins, coordinating reservations, arranging transportation, and assisting with concierge services.