VIP Concierge & Guest Services Specialist

Dreamscape Flamingo Road Management; Las Vegas (NV); Vor Ort; USD 21.000 - 32.000; Vollzeit

Zusammenfassung

Rio Las Vegas is seeking a VIP Guest Services Representative to deliver exceptional personalized service to high-level casino guests from arrival to departure, ensuring expectations are exceeded. You will know hotel facilities, special events, and local attractions, and engage guests in a professional, confidential manner.

The role requires strong English communication, superb interpersonal skills, and the ability to multitask in a fast-paced, smoke-in environment.

Qualifikationen

• High school diploma or equivalent is required.
• Excellent English communication, both written and verbal.
• Strong interpersonal skills and customer service orientation.
• Ability to multitask in a fast-paced, guest-facing environment.
• Must be 21+ years of age and able to stand for an 8-hour shift.
• Proficiency in a second language is a plus.

Aufgaben

• Check-in Rio Rewards guests and provide VIP service standards.
• Greet high-level guests at Registration and offer refreshments.
• Distribute mail and information per the system.
• Input same-day room reservations via telephone and casino staff.
• Answer phones and assist guests with inquiries.

Kenntnisse

Interpersonal skills

Communication

Second language

Self-starter

Multitasking

Customer service

Stand for long shifts

Ausbildung

High school diploma or equivalent

Tools

Basic computer skills

Jobbeschreibung

Rio Las Vegas is seeking a VIP Guest Services Representative to deliver exceptional personalized service to high-level casino guests from arrival to departure, ensuring expectations are exceeded. You will know hotel facilities, special events, and local attractions, and engage guests in a professional, confidential manner.

The role requires strong English communication, superb interpersonal skills, and the ability to multitask in a fast-paced, smoke-in environment.