VIP Guest Experience Architect

Pier Sixty Six; Deep Creek (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Group medical, dental, vision, life, &

401(k) with company match

Complimentary team meals

Complimentary room nights

Job summary

Pier Sixty-Six Resort in Fort Lauderdale is seeking a seasoned VIP Guest Recognition Specialist to deliver personalized, high-touch experiences for our VIP guests. You will coordinate room setups, amenities, and dining arrangements, collaborating with multiple hotel departments to ensure seamless service and unforgettable stays.

Ideal candidates bring exceptional communication and interpersonal skills, a strong hospitality background, and a commitment to discretion and discretion in handling

Qualifications

• Experience in a guest-facing role within a luxury hotel or high-end hospitality environment is strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive situations with discretion and professionalism.
• Multilingual abilities are a plus.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Serve as the primary point of contact for VIP guests, ensuring arrival, stay, and departure exceed expectations.
• Coordinate room setups, dining arrangements, and exclusive amenities based on guest profiles.
• Collaborate with concierge, housekeeping, and F&B to ensure seamless VIP services.
• Maintain detailed VIP guest profiles and preferences for personalized service.
• Solicit and address guest feedback to achieve complete satisfaction.
• Conduct final inspections of VIP rooms before guest arrival.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree

Tools

Hotel management software

Job description

Pier Sixty-Six Resort in Fort Lauderdale is seeking a seasoned VIP Guest Recognition Specialist to deliver personalized, high-touch experiences for our VIP guests. You will coordinate room setups, amenities, and dining arrangements, collaborating with multiple hotel departments to ensure seamless service and unforgettable stays.

Ideal candidates bring exceptional communication and interpersonal skills, a strong hospitality background, and a commitment to discretion and discretion in handling