VIP Guest Recognition Specialist

CoralTree Hospitality Group; Fort Lauderdale (FL); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Group benefits

Flexible spending plan

Employee assistance program

Paid time off

401(k) plan with company match

Complimentary meals

Complimentary room nights

Job summary

Pier Sixty-Six Resort in Fort Lauderdale seeks a well-rounded VIP Guest Recognition Specialist to ensure arrivals, stays and departures exceed expectations. You will personalize service, anticipate requests, and coordinate with concierge, housekeeping and F&B to deliver seamless VIP experiences.

The ideal candidate has luxury hospitality experience, exceptional communication, discretion, and the ability to manage multiple requests with poise.

Qualifications

• Experience in a guest-facing role within a luxury hotel or high-end hospitality environment.
• Exceptional communication and interpersonal skills, with discretion and professionalism.
• Fluent or proficient in multiple languages is a plus.
• Impeccable grooming and professional appearance aligned with high standards.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Serve as the primary point of contact for VIP guests and ensure an outstanding arrival, stay, and departure.
• Anticipate and fulfill VIP preferences, including room setup, dining, and exclusive amenities.
• Coordinate with concierge, housekeeping, F&B and other departments for seamless VIP service.
• Create personalized welcome amenities and bespoke itineraries for VIP guests.
• Solicit guest feedback and address issues promptly to achieve satisfaction.
• Maintain detailed guest profiles to enhance personalized service.
• Stay informed about industry trends to continually improve guest experiences.
• Manage room reservations and rate policies for VIP guests.
• Greet guests warmly on arrival and introduce hotel amenities and services.

Skills

Communication skills

Multilingual ability

Education

Bachelor's Degree

Tools

Hotel management software

Job description

Overview

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned VIP Guest Recognition Specialist to join our Pier Sixty-Six Resort team!

Responsibilities

• Serve as the primary point of contact for VIP guests, ensuring their arrival, stay, and departure exceed their expectations. Provide personalized, attentive service and handle all special requests with discretion.
• Based on detailed guest profiles and preferences, anticipate and fulfill VIP guest preferences and special requests, including room setup, dining arrangements, and exclusive amenities.
• Collaborate with various hotel departments (concierge, housekeeping, food and beverage, etc.) to coordinate and ensure seamless execution of VIP services and requests.
• Create and deliver unique and memorable experiences tailored to each VIP guest. This may include personalized welcome amenities, bespoke itineraries, and special surprises.
• Actively solicit and listen to guest feedback, addressing any issues or concerns promptly and professionally to achieve complete guest satisfaction.
• Maintain accurate guest profiles, including detailed records of preferences and special requests to enhance personalized service.
• Stay informed about industry trends and emerging technologies to continually improve and innovate guest experiences.
• Handle room reservations by always managing available accommodation and rates.
• Handle multiple telephone calls simultaneously with professionalism and efficiency.
• Conduct final inspections of VIP rooms to ensure they meet high standards before guest arrival.
• Greet guests with genuine warmth and professionalism upon their arrival in the lobby. Provide a gracious and friendly introduction to the hotel's amenities and services.
• Assist guests with inquiries about hotel services, facilities, local attractions, and directions.
• Provide personalized recommendations and information to enhance their stay
• Assist with other tasks as required and where necessary to ensure optimum service to guests

Qualifications

• High school or equivalent education required. Bachelor's Degree
• Previous experience in a guest-facing role within a luxury hotel or high-end hospitality environment is strongly preferred.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships and handle sensitive situations with discretion and professionalism.
• Strong verbal and written communication skills, with proficiency in multiple languages is a plus
• Outstanding problem-solving and conflict-resolution abilities, maintaining composure in challenging situations.
• Impeccable grooming and professional appearance, adhering to the hotel's dress code and high standards.
• Excellent customer service skills are required.
• Strong organizational skills and meticulous attention to detail to ensure every aspect of the VIP guest experience is flawlessly executed.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by VIP guest schedules and hotel operations.
• Strong proficiency in using hotel management software and computer systems.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort