VIP Experience Concierge for Luxury Resort

CoralTree Hospitality Group; Fort Lauderdale (FL); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Group benefits

Flexible spending plan

Employee assistance program

Paid time off

401(k) plan with company match

Complimentary meals

Complimentary room nights

Job summary

Pier Sixty-Six Resort in Fort Lauderdale seeks a well-rounded VIP Guest Recognition Specialist to ensure arrivals, stays and departures exceed expectations. You will personalize service, anticipate requests, and coordinate with concierge, housekeeping and F&B to deliver seamless VIP experiences.

The ideal candidate has luxury hospitality experience, exceptional communication, discretion, and the ability to manage multiple requests with poise.

Qualifications

• Experience in a guest-facing role within a luxury hotel or high-end hospitality environment.
• Exceptional communication and interpersonal skills, with discretion and professionalism.
• Fluent or proficient in multiple languages is a plus.
• Impeccable grooming and professional appearance aligned with high standards.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Serve as the primary point of contact for VIP guests and ensure an outstanding arrival, stay, and departure.
• Anticipate and fulfill VIP preferences, including room setup, dining, and exclusive amenities.
• Coordinate with concierge, housekeeping, F&B and other departments for seamless VIP service.
• Create personalized welcome amenities and bespoke itineraries for VIP guests.
• Solicit guest feedback and address issues promptly to achieve satisfaction.
• Maintain detailed guest profiles to enhance personalized service.
• Stay informed about industry trends to continually improve guest experiences.
• Manage room reservations and rate policies for VIP guests.
• Greet guests warmly on arrival and introduce hotel amenities and services.

Skills

Communication skills

Multilingual ability

Education

Bachelor's Degree

Tools

Hotel management software

Job description

Pier Sixty-Six Resort in Fort Lauderdale seeks a well-rounded VIP Guest Recognition Specialist to ensure arrivals, stays and departures exceed expectations. You will personalize service, anticipate requests, and coordinate with concierge, housekeeping and F&B to deliver seamless VIP experiences.

The ideal candidate has luxury hospitality experience, exceptional communication, discretion, and the ability to manage multiple requests with poise.