VIP Guest Concierge and Diamond Lounge Specialist

Caesars Entertainment Corporation; South Lake Tahoe (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Caesars Entertainment's Harrah’s and Caesars Republic Lake Tahoe seeks a VIP Host to deliver world-class service to Diamond and Seven Star guests and to promote the Total Rewards program. You will coordinate with casino hosts, handle reservations, and ensure personalized attention for top guests in a luxury resort setting.

This role requires strong customer service, problem-solving, and time-management skills, with flexibility to work nights, holidays, and weekends in a fast-paced property.

Qualifications

• Two years’ customer service experience preferred.
• High school diploma / GED required; college degree preferred.
• Strong multitasking and time management skills.

Responsibilities

• Answer inbound guest calls and Host on Duty calls.
• Swipe Seven Star and Diamond members into CMS upon check-in to the Diamond Lounge.
• Make hotel, restaurant, transportation and special event reservations.
• Issue complimentary from LMS for external hotel accommodations through the approval system.
• Coordinate special requests with Casino Hosts and outside vendors for our preferred guests.
• Utilize multiple computer systems to maximum effectiveness.
• Anticipate and provide for VIP guest needs in advance of request.
• Explain the advantages of Total Rewards Card program and encourage use of Total Rewards Card.

Skills

Customer Service

Time Management

Problem Solving

Flexibility

Education

High School Diploma / GED

College degree preferred

Job description

Caesars Entertainment's Harrah’s and Caesars Republic Lake Tahoe seeks a VIP Host to deliver world-class service to Diamond and Seven Star guests and to promote the Total Rewards program. You will coordinate with casino hosts, handle reservations, and ensure personalized attention for top guests in a luxury resort setting.

This role requires strong customer service, problem-solving, and time-management skills, with flexibility to work nights, holidays, and weekends in a fast-paced property.