Executive Casino Host

Caesars Entertainment; Stateline (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment's Lake Tahoe properties seek a Casino Host to develop relationships with premium guests, arrange reservations, tickets, transportation, and complimentary services within guidelines. You will analyze play and credit risk, coordinate with marketing, and contribute to delivering an exceptional guest experience.

Based at Harrah’s and Caesars Republic Lake Tahoe, the role requires strong communication, hospitality expertise, and the ability to work varied shifts to ensure guest

Qualifications

• Minimum 2 years in Casino Host, Slot Host or VIP Services in a major gaming operation
• Proven track record of delivering excellent customer service
• Excellent interpersonal and communication skills; problem-solving and teamwork
• Willing to work any shift and fluent in English

Responsibilities

• Disseminate information to host staff, coordinate problem resolutions and credit decisions
• Authorize airfare reimbursements under limits; arrange reservations and transportation for guests
• Prospect for new casino business and analyze slot and table play for credit decisions
• Interact with operations to build relationships with new customers and link to Caesars Entertainment

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Teamwork

Education

College degree in Marketing, Hotel or Business

Job description

Job Description

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. Responsible for ensuring that casino guests enjoy a favorable gaming and leisure experience, authorizing complimentaries in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require.

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. Responsible for ensuring that casino guests enjoy a favorable gaming and leisure experience, authorizing complimentaries in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require.

Responsibilities

Responsible for; disseminating information from a variety of sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions and authorizing airfare reimbursement in amounts above casino host limits; additional responsibilities include: telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require; will be active in prospecting for new casino business; will be proficient in analyzing and evaluating slot and table games play; will be proficient in casino credit evaluation and administration; will have strong slot database or strong slot following; interact with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Entertainment; provide personalized service to casino guests by arranging future trips and needs while in-house; make prudent complimentary and credit decisions in accordance with guidelines; settle customer billing and credit disputes; participate in Casino Marketing special events; authorize casino credit up to $50,000 and authorize airfare reimbursement up to $5,000; act as ambassadors of the property; apply effective telemarketing skills; assist the collection department as required; assist casino host staff with customer problem resolutions.

Qualifications

• College degree in Marketing, Hotel or Business preferred Must have a minimum of 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.
• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be willing to work any shift when necessary.
• Must be able to speak, read, write and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Additional Requirements

• Must be able to continuously maneuver around office.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read, write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guest’s needs.
• Must be able to tolerate areas containing second hand smoke.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.