VIP Hotel Concierge for Diamond Lounge & Rewards

Caesars Entertainment; Stateline (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe seeks a VIP Host to deliver world-class guest service for Diamond and Seven Star guests. You will assist with hotel, dining, transportation, and event bookings, while promoting the Total Rewards program and building strong guest relationships.

You will coordinate with Casino Hosts and external vendors, maintaining high standards of courtesy and professionalism in a fast-paced hospitality setting at Lake Tahoe.

Qualifications

• Two years’ customer service experience preferred.
• High school diploma / GED required. Prefer a college degree.
• Must be able to handle multiple tasks with ease and possess strong time management skills.
• Internal candidates must meet Harrah’s transfer eligibility requirements.

Responsibilities

• Answer inbound guest calls and Host on Duty calls.
• Swipe Seven Star and Diamond members into CMS upon check-in to the Diamond Lounge.
• Make hotel, restaurant, transportation and special event reservations.
• Issue complimentary from LMS for external hotel accommodations through the approval system.
• Coordinate special requests with Casino Hosts and outside vendors for our preferred guests.
• Utilize multiple computer systems to maximum effectiveness.
• Conduct daily activity reports as well as prepare reports to assist Promotions and Host teams.
• Anticipate and provide for VIP guest needs in advance of request.
• Explain the advantages of Total Rewards Card program and encourage use of Total Rewards Card.
• Identify new VIPs to the Casino Marketing team to build relationships.
• Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.

Skills

Customer service

Multitasking

Time management

Flexibility

Problem solving

Education

High school diploma / GED

College degree preferred

Job description

Harrah’s and Caesars Republic Lake Tahoe seeks a VIP Host to deliver world-class guest service for Diamond and Seven Star guests. You will assist with hotel, dining, transportation, and event bookings, while promoting the Total Rewards program and building strong guest relationships.

You will coordinate with Casino Hosts and external vendors, maintaining high standards of courtesy and professionalism in a fast-paced hospitality setting at Lake Tahoe.