VIP Guest Arrival & Luggage Concierge

8th & Demonbreun; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

JW Marriott Nashville is seeking a Bell Luggage Attendant to enhance guest arrivals and departures, resolve issues, and anticipate guest needs. You will assist with luggage, greet guests in the lobby, and support VIP guests while maintaining a pristine lobby and bell closet.

Responsibilities include helping guests with loading/unloading, informing them about amenities, and communicating special requests to supervisors.

Qualifications

• Must be able to speak, read, write and understand English.
• Professional demeanor suitable for a luxury environment.
• Previous hospitality experience in Bellman or Guest Services is preferred.
• Ability to work flexible shifts including mornings, evenings, weekends, overnights and holidays.
• High school diploma or GED is preferred.

Responsibilities

• Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Open doors and assist guests/ visitors entering and leaving property
• Recognize all returning and VIP guests, and welcome them back
• Be aware of daily hotel activities, group and VIP arrivals
• Assist guests with their luggage and acknowledge them by name
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty
• Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times
• Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
• Perform additional duties and projects as assigned

Skills

English proficiency

Professional demeanor

Hospitality experience

Guest services knowledge

Flexible shifts

Education

High school diploma or GED

Job description

JW Marriott Nashville is seeking a Bell Luggage Attendant to enhance guest arrivals and departures, resolve issues, and anticipate guest needs. You will assist with luggage, greet guests in the lobby, and support VIP guests while maintaining a pristine lobby and bell closet.

Responsibilities include helping guests with loading/unloading, informing them about amenities, and communicating special requests to supervisors.